Description:

The Student Grievance Redressal system provides a fair, transparent, and timely process for addressing concerns raised by currently enrolled students. The objective is to ensure that every student’s voice is heard, their issues are resolved in a structured manner, and their rights are safeguarded in accordance with university policies and regulations.

This mechanism strengthens trust between students and the institution while promoting an environment of academic integrity, equality, and accountability.

What is a Complaint?

A complaint is a formal expression of dissatisfaction by a student regarding:

Academic matters (exams, grading, evaluation, course conduct).

Administrative issues (fees, services, facilities, records).

Behavior or misconduct by faculty, staff, or fellow students.

Violation of university rules, regulations, or policies.

A complaint should be genuine, specific, and supported by facts or evidence.

Complaint Process for Currently Enrolled Students:

📝 1. Filing the Complaint

Student submits grievance with details.

👀 2. Initial Review

Committee checks validity and category.

🔍 3. Investigation

Detailed inquiry and fact-finding process.

✅ 4. Resolution & Response

Decision made and communicated to student.

📂 5. Closure

Complaint closed after resolution.

📌 Click Here To Fill Online Complaint Form

Complaint Process FAQs

Q1: Who can file a complaint?

Any currently enrolled student of the university may file a grievance through the portal.

Q2: How long does it take to resolve a complaint?

Complaints are usually resolved within 7–15 working days depending on the complexity of the matter.

Q3: Will my identity remain confidential?

Yes. All complaints are handled with strict confidentiality, and personal details are shared only with authorized officials.

Q4: Can I track the status of my complaint?

Yes. Once your complaint is submitted, you will receive a tracking ID for future follow-up.